This Policy applies to information collected through https://hearhere.io, the HearHere applications for iOS (distributed via the Apple App Store), Android (distributed via the Google Play Store as a Trusted Web Activity), Progressive Web App installations on other platforms, and related services (collectively, the “Services”). The same Policy governs the web, iOS, and Android experiences; where a specific section applies only to one platform, we say so explicitly. By using the Services, you agree to the practices described here.

HearHere collects the following categories of information:

• Account information provided via OAuth identity providers (currently Auth0, Sign in with Apple, Sign in with Facebook, and Google). These providers share your name and email address (or the private relay address you chose, in the case of Sign in with Apple) with HearHere. We do not receive your password from these providers.
• Subscription status for paid subscriptions. Payment processing is handled entirely by Stripe, Inc. When you subscribe to HearHere Premium, you provide payment information (card number, billing address, contact information) directly to Stripe. HearHere does not store your payment card details or billing address in its own systems; in our database we retain only your Stripe subscription identifier and whether your subscription is active.
• Audio recordings you upload and transcripts derived from those recordings.
• Emoji reactions, timestamps, and interaction metadata.
• Optional metadata you provide, such as profile bio, conversation titles, topic names, custom join codes, and content priorities.
• Phone number, if you choose to verify your phone number within the app. We use it to send you a one-time passcode by SMS and to confirm the number belongs to you. Providing a phone number is optional. See Text messaging and mobile information below.
• Push notification tokens issued by Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), or the Web Push protocol, when you enable notifications on a mobile device or browser. These tokens are associated with your account and used solely to deliver notifications you have opted into. See Push notifications below for details.
• Voluntary feedback recordings submitted through the in-app Weekly Feedback feature, if you choose to participate. See Voluntary feedback recordings below.
• Operational data (server logs, request timestamps, error events, device or browser signals) needed for security, abuse prevention, and reliability.

We do not collect device location, contacts, photo library, calendar, health, or financial data beyond the subscription identifier and status described above. HearHere does not integrate any third-party analytics SDKs, advertising SDKs, or tracking frameworks into the mobile applications.

HearHere uses third-party identity providers to authenticate your account. The following providers may be available depending on your platform and choice:

• Auth0 (operated by Okta, Inc.): underlying authentication and identity management. Auth0 processes login credentials and identity data on our behalf solely for authentication purposes.
• Sign in with Apple: provided by Apple Inc. for iOS users and as an option on the web. When you choose Sign in with Apple, you may elect to share a private relay email address rather than your real email. We honor that choice.
• Sign in with Facebook: provided by Meta Platforms, Inc. When you authenticate with Facebook, Facebook shares your name and email address with HearHere, subject to the permissions you grant during sign-in. Your use of Sign in with Facebook is also governed by Facebook's own privacy policy.
• Google: Google account-based sign-in. Google shares your name and email address with HearHere when you authenticate.

These providers do not have access to your audio, transcripts, reactions, or other content within HearHere. They are involved only in the authentication exchange.

We use information to operate and improve the Services, including to:

• Enable conversations and playback between permitted participants.
• Generate transcripts, translations, and other accessibility features.
• Deliver push notifications and in-app activity badges based on your notification preferences.
• Maintain safety, security, abuse prevention, and system integrity.
• Provide customer support and respond to inquiries.
• Improve product features, performance, and user experience.

We may analyze aggregated user behavior to understand product engagement, plan new features, and improve existing ones. This may include examining reaction patterns, search queries, conversation participation, and feature usage to inform product decisions. We do not share analytics data with third parties or use it for advertising or marketing outside of HearHere.

HearHere processes audio recordings to generate transcripts and enable core product functionality.

• Audio recordings are stored securely within HearHere's infrastructure.
• Transcription is performed using speech-to-text models operated entirely within HearHere's systems configured for consistent, non-generative transcription.
• No audio is sent to third-party services for transcription, analysis, or processing.
• No external vendors or APIs are used in the processing of audio or transcript data.
• Audio recordings and transcripts are used solely to provide and improve core application functionality.

HearHere uses machine learning to convert audio into text.

• These models are deterministic and do not generate new content beyond transcription.
• Any errors in transcription are accidental, and you may update the transcript to accurately reflect your words.
• User audio and transcripts are NOT used to train or improve machine learning models without your explicit consent.
• User audio and transcripts are NOT used for generative AI training or external model development.

HearHere includes a Weekly Feedback feature that allows you to submit voluntary voice recordings to our team. These recordings are reviewed by HearHere staff to understand your experience with the Service and to inform product improvements.

• Feedback submission is voluntary. You choose whether to participate, and no functionality of the Services depends on submitting feedback.
• Feedback recordings are reviewed only by HearHere personnel. They are not made public, shared with other users, or used for advertising or marketing.
• Feedback recordings are retained only as long as we find them useful for product improvement, and may be deleted by HearHere at any time.
• You may request that we delete any feedback recording you have submitted by contacting support@hearhere.io with a description that helps us identify the recording.

When you enable notifications on a mobile device or browser, HearHere captures and stores a notification token issued by Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), or the Web Push protocol. Tokens are associated with your account and used solely to deliver notifications related to your activity on HearHere, such as new messages in your conversations, reactions to your content, and product updates.

• Tokens are stored only in HearHere's infrastructure and shared only with the relevant push delivery service (Apple, Google, or your browser vendor) to route messages to your device.
• We send notifications only for events you have opted into via Settings → Notifications. You can disable any category of notifications at any time.
• You can revoke notification access entirely through your device or browser settings. When you do, HearHere deletes the associated token on the next sync.
• You may unregister a specific device from your account in Settings → Notifications → Devices. The push token for that device is deleted immediately.
• When you delete your account, all associated push notification tokens are removed.

We store and process data solely within infrastructure controlled by HearHere and its hosting provider.

• Audio recordings are stored in secure object storage systems.
• Transcripts, user data, and metadata are stored within managed databases.
• Temporary and session data may be stored in secure in-memory cache systems.
• System logs and operational data are stored for monitoring and security purposes.

Content visibility depends on user-selected settings, conversation membership, and access controls. We make reasonable efforts to respect these settings and to label them clearly, but users are responsible for configuring access appropriately.

We do not endorse user content. Any highlighting, ordering, or surfacing of content by automated systems does not reflect our views and occurs without editorial review.

Content may be public if a user chooses to publish it in a public conversation or topic. Private content is not intentionally made public. The feed and topic subscriptions surface content based on your explicit choices (e.g., topics you have subscribed to); HearHere does not currently use algorithmic personalization or content ranking derived from inferred preferences.

HearHere generates revenue through user subscriptions. We do not display third-party advertising of any kind. We do not sell, rent, or share personal information with third parties for advertising, analytics, or data brokerage purposes.

Subscription billing is handled by Stripe, Inc.. When you subscribe to HearHere Premium, you provide payment information directly to Stripe through a Stripe-hosted checkout page. HearHere does not store your payment card details, billing address, or other financial information in its own systems; in our database we retain only your Stripe subscription identifier and whether your subscription is active. Stripe's privacy policy governs the payment information you provide to them.

We may rely on infrastructure providers (such as hosting, storage, and authentication providers) solely to operate the Services. These providers process data only as necessary to provide infrastructure and do not use it for their own purposes.

Text messaging and mobile information. If you choose to verify your phone number, we use it only to send you one-time passcodes by SMS and to confirm the number belongs to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not use phone numbers for advertising, and we do not sell, rent, or share them. SMS messages are delivered through a telecommunications provider acting solely to transmit the message on our behalf. For the text messaging program terms (including how to opt out), see our SMS text messaging terms.

We may explore creator partnership models in the future. Interested creators should contact support@hearhere.io.

Automated scraping, harvesting, or bulk extraction of content or data from the Services is prohibited without our prior written permission.

Multiple accounts are permitted unless used to evade safeguards, abuse the Services, or violate applicable law.

You have the following rights with respect to your personal information:

• Access: Review your account information through Settings within the app, or request a copy of your data by contacting support@hearhere.io.
• Correction: Your name and email address are provided by your identity provider and are not editable within HearHere; to correct them, update them with that provider (Auth0, Apple, Facebook, or Google).
• Deletion: Delete your account at any time, as described in the Account deletion and data retention section below.
• Portability: Request an export of your data in a portable format by contacting support@hearhere.io.
• Withdraw consent: Revoke notification permissions, decline future feedback submissions, or otherwise reduce data sharing through Settings or your device settings.
• Object to processing: Contact support@hearhere.io to object to specific uses of your personal information.

We will respond to verifiable requests within 30 days. We may need to verify your identity before fulfilling certain requests. California residents may have additional rights as described in the California residents (CCPA / CPRA) section below.

The Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. Accounts are created through OAuth identity providers (Auth0, Sign in with Apple, Sign in with Facebook, and Google), which impose their own age requirements.

If you are a parent or guardian and you become aware that your child under 13 has provided personal information to HearHere, please contact us at support@hearhere.io. Upon verification, we will promptly delete the account and the personal information associated with it.

HearHere does not target advertising at children, and the Services are not designed for use by children. We do not market the Services to children, do not use mascots or design elements intended to appeal to children, and do not collect data for the purpose of building profiles of children.

We implement reasonable administrative, technical, and organizational safeguards to protect information, including encryption in transit and at rest for sensitive data, access controls limiting who can view user content, and audit logging of privileged operations. No system is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored on the Services.

You can delete your HearHere account at any time from Settings → Account & Accessibility → Delete My Account. Web users may also request deletion via hearhere.io/delete-account.

Immediately upon your deletion request: you are logged out of all devices; any active HearHere Premium subscription is canceled with a prorated refund for the unused portion of the current billing period, issued to your original payment method; your account enters a pending-deletion state; and all of your content is made inaccessible as described below.

For 30 days after the deletion request (the grace period), your account is in a pending-deletion state and none of your content is reachable by anyone. Your speeches, recordings, reactions, and profile are removed from view everywhere — including in private (one-to-one or group) and public conversations with other people. This is a genuine removal from the app, not a relabeling, and other members can no longer see or play your content. If you log back in during this window you will be given the option to restore your account, which makes your content available again. Restoration does not reinstate a canceled subscription; you may resubscribe at any time.

After the 30-day grace period, deletion becomes permanent and cannot be reversed. At that point we erase your account profile, name, email, preferences, blocks, mutes, shields, invite code, and authentication credentials. Your personal conversation is deleted in its entirety. In conversations you participated in with other people — whether private (one-to-one or group) or public — your speeches, recordings, and reactions are deleted and your membership is removed; those conversations continue for their remaining members without your content.

Legal preservation requests. If we receive a request or are under a legal obligation to preserve materials — for example from law enforcement, a court, or other legal process — we will comply. In that case we may retain the relevant content, including audio recordings, beyond the timelines described above for as long as we are legally required to preserve it. Any materials held under a preservation request are stored securely, accessible only to authorized personnel for that legal purpose, never made available within the app or to other users, and deleted once the legal obligation ends. Questions can be sent to support@hearhere.io.

Retention of operational data. Operational logs (such as IP addresses, request timestamps, and error events) are retained only as long as necessary for security, abuse prevention, and product reliability purposes, and are then deleted or anonymized. We may retain limited records (such as moderation history and security audit logs) where required for legal compliance, fraud prevention, or to protect the safety of other users. Subscription billing records are retained by our payment processor (Stripe) per their data retention policies, which we do not control.

Anonymous, aggregate statistics. We may retain anonymous, aggregate usage statistics that cannot be linked to you or any individual, such as the total count of each emoji reaction left on a speech. These figures carry no name and no per-person breakdown, so there is no way to associate them with you, and we do not recompute them when an account is deleted.

If you have questions about account deletion, contact us at support@hearhere.io.

If you reside in California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights with respect to your personal information:

• The right to know what personal information we collect, use, disclose, and how.
• The right to delete your personal information, subject to the exceptions described in the Account deletion and data retention section.
• The right to correct inaccurate personal information we hold about you.
• The right to opt out of the sale or sharing of personal information. HearHere does not sell or share personal information with third parties for advertising or data brokerage purposes, so there is nothing to opt out of in this regard.
• The right to limit use and disclosure of sensitive personal information. HearHere does not use sensitive personal information for purposes beyond providing the Services.
• The right to non-discrimination for exercising your CCPA rights. We will not deny you Services, charge different prices, or provide a different level of service because you exercised your rights.

To exercise these rights, contact support@hearhere.io. We may need to verify your identity before responding. You may also authorize an agent to submit a request on your behalf, in which case we will need written proof of authorization.

We may update this Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this Policy and, where appropriate, provide notice through the Services or by email. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

Questions about this Policy, or requests to exercise any of the rights described above, can be sent to support@hearhere.io.