By accessing or using HearHere (the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

We may update these Terms from time to time. If changes are material, we will make reasonable efforts to provide notice (for example, in-app or by posting an updated date). Continued use after changes means you accept the updated Terms.

You may need an account to access some features. You are responsible for safeguarding your account and for activity under your account.

Age. The Services are not directed to children under 13. If you are under 13, do not use the Services. If you believe a child under 13 has provided personal information, contact us at support@hearhere.io.

Acceptable use. You agree not to misuse the Services. This includes:

• No unlawful, harmful, or abusive content or behavior.
• No attempts to access accounts or data you do not own or have permission to access.
• No interference with the Services (e.g., scraping at scale, probing, denial-of-service).
• No uploading malware or attempting to exploit vulnerabilities.
• Respect others’ privacy and the intended audience of each conversation.

“User Content” includes audio you upload, transcripts derived from that audio, emoji reactions, titles, topic metadata, and any other content you provide.

You own your User Content (subject to applicable law and any rights of others). You give us a limited license to host, store, process, and display your User Content solely to operate and improve the Services (for example: storing audio in our infrastructure, generating transcripts, and showing the content to permitted participants).

Moderation and safety. We may remove content, restrict access, or suspend accounts if we reasonably believe content or behavior violates these Terms or poses risk to users or the Service.

Users can delete their own uploaded recordings at any time using the delete icon displayed next to their posts within the app. Users cannot delete recordings uploaded by other users. When content is deleted it is removed from active systems and becomes inaccessible within the application, typically within seconds. We maintain internal backups for reliability and disaster recovery purposes. These backups are isolated from the live system, are not user-accessible, and are not used to restore deleted user content under normal circumstances. Deleted content is not reintroduced into the application once removed from active systems.

To request deletion of your HearHere account and all associated data, email support@hearhere.io with the subject line "Delete My Account" and include the email address associated with your account. We will process your request within 30 days.

What gets deleted:

• Your account profile and login credentials
• Your uploaded recordings
• Your listening history and preferences
• Any reactions to other content you may have provided
• Any connections or social data within the app

What we retain:

• Internal backup copies may persist for up to 90 days after deletion for disaster recovery purposes, after which they are permanently purged
• Anonymized, aggregated usage data that cannot be linked back to you
• Data required to comply with legal obligations (e.g., abuse reports) may be retained as required by law

If you cannot initiate a deletion request through the product UI, email support@hearhere.io for support.

We collect and use information to provide the Services. Depending on how you use HearHere, this may include:

• Account information (e.g., identity provider identifiers, display name) needed to log in and use the app.
• Audio recordings you upload and associated derived transcripts.
• Emoji reactions and related interaction metadata.
• Optional metadata you provide (e.g., speech title, priority, topic, location for an upload).
• Operational and security logs (e.g., basic device/browser signals and request logs).

We use this information solely to operate and improve the Service. We do not sell, rent, lease, or otherwise monetize your personal information.

For complete details on how we collect, use, store, and protect data, see our Privacy Policy.

We implement and maintain reasonable safeguards designed to protect the security, confidentiality, and integrity of private information, consistent with applicable New York requirements (see the New York SHIELD Act).

No method of transmission or storage is 100% secure. If we become aware of a security incident involving private information, we will take reasonable steps to investigate and, where required, provide notice. As of this writing we are not aware of any security incidents within our ecosystem.

HearHere has zero tolerance for child sexual abuse and exploitation (CSAE) in any form. We prohibit all content that sexually exploits or endangers minors. Any user found posting, sharing, or soliciting such content will be permanently banned and reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement.

To report child safety concerns, email support@hearhere.io — use the subject line "Child Safety Report." All reports are treated with urgency.

The Services are provided “as is” and “as available.” We do not make warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except to the extent such warranties cannot be disclaimed under applicable law.

HearHere is a communications platform. We do not endorse user content, and users are responsible for what they upload and share.

To the maximum extent permitted by law, Hear Here LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill arising out of or related to the Services.

Our total liability for any claim arising out of or related to the Services will not exceed the amount you paid to use the Services in the twelve (12) months before the event giving rise to the claim (or $1 if you paid nothing), unless applicable law requires otherwise. We will comply with all lawfully issued legal requests as required by applicable law. To date, none have been received.

These Terms are governed by the laws of New York, United States, without regard to conflict of laws principles. Any dispute not subject to mandatory arbitration by law will be brought in courts located in New York, New York (or another venue in New York with proper jurisdiction).

The Services, including product design, branding, and underlying software (excluding User Content), are owned by Hear Here LLC and its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services unless we give you written permission.

Questions, requests, or support: support@hearhere.io